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Business Improvement & Quality Techniques

An Interactive 5-Day Training Course

Business Improvement & Quality Techniques

Implementing Recognized Best Practices that Give Maximum Impact on Business Objectives

NASBA
Classroom Schedule
Date Venue Fees
04 - 08 May 2026 London $ 5,950
06 - 10 Jul 2026 London $ 5,950
31 Aug - 04 Sep 2026 Dubai $ 5,950
05 - 09 Oct 2026 London $ 5,950
16 - 20 Nov 2026 Madrid $ 5,950
14 - 18 Dec 2026 Dubai $ 5,950
Online Schedule
Date Venue Fees
02 - 06 Mar 2026 Online $ 3,950

Course Summary

This training course helps participants understand and implement recognised best practice improvement and quality management tools, techniques, and approaches to take organisations beyond their current performance levels. It provides insights into recognising where potential for improvement exists, selecting the right techniques, and applying them effectively. The Business Improvement & Quality Techniques training course explores diverse improvement philosophies, their advantages and limitations, and how they contribute to strategic goals. Participants gain practical understanding of business process improvement and quality tools that support achieving organisational performance and value.

Throughout this interactive five‑day training course, participants will analyse improvement approaches such as Lean, Lean Six Sigma, and Total Quality Management while considering people’s roles in the change journey. Emphasis is placed on translating theory to practical application so that organisations can capture customer value, reduce variation, and increase operational effectiveness. The Business Improvement & Quality Techniques training course prepares professionals to lead, engage, and sustain improvement initiatives within their workplaces.

Skills & Competencies

From this Business Improvement & Quality Techniques training course, participants will develop the following key skills and competencies:

  • Business improvement analysis
  • Quality management toolkit application
  • Lean and Six Sigma understanding
  • Process variation minimisation
  • Customer value optimisation
  • People engagement in improvement

Key Learning Outcomes

At the end of Business Improvement & Quality Techniques training course, you will learn to:

  • Recognise potential improvement opportunities within organisations.
  • Apply specific business improvement approaches and quality tools.
  • Identify and maximise customer value through process optimisation.
  • Minimise process and product variation.
  • Engage people effectively in continuous improvement activities.

How You Will Learn

Learning develops through active participation in critical debates, case reviews, and experiential exercises that build practical understanding of improvement and quality concepts. Participants analyse real‑life scenarios, assess tools and techniques, and relate concepts to their organisational context to enhance application and impact.

Who should Attend?

This training course is designed for professionals responsible for advancing business performance and embedding quality improvement practices within their organisations.

This Business Improvement & Quality Techniques training course is suitable to a wide range of professionals but will greatly benefit:

  • Business managers
  • Team leaders
  • Quality management specialists
  • Operations and customer service personnel
  • Change management practitioners
  • High potential future leaders
Course Outline
Day 1

What is Business Improvement?

This day introduces the foundations of business improvement and quality, exploring continuous improvement concepts and Total Quality Management. Participants examine quality’s role within organisational performance and benchmarking approaches. The topics covered will include:  

  • Identifying the potential for business improvement
  • The role of Quality
  • Continuous Improvement
  • Total Quality Management
  • Project by project improvement
  • Benchmarking
Day 2

Key Business Improvement Approaches & Quality Tools

This day focuses on recognised improvement approaches and quality tools. Participants explore organisational excellence, Kaizen, process improvement, Lean principles, and Theory of Constraints. The topics covered will include:   

  • Organisational Excellence
  • Kaizen
  • Process Improvement & Teamwork
  • What is the Lean Enterprise?
  • Applying the 5 or 6 Lean Principles
  • Theory of Constraints
Day 3

Becoming Lean

This day develops Lean thinking and process waste reduction skills. Participants explore value stream mapping, the Seven Wastes, and simulation exercises to reinforce learning. The topics covered will include:   

  • Value Stream Mapping
  • The 7 or 8 Wastes
  • The 5 or 6 S approach
  • Simulation Exercise – Why are we inefficient?
  • Simulation Exercise – How do we improve?
  • Simulation Exercise – Lessons learnt
Day 4

Lean Six Sigma

This day introduces Lean Six Sigma principles and toolkits to support improvement and quality optimisation. Participants analyse data interpretation and standards such as ISO 18404 and ISO 13053. The topics covered will include:  

  • The convoluted origins
  • The Six Sigma/Lean Six Sigma package
  • The Lean Six Sigma toolkit
  • Making sense of a process and associated data
  • LSS Project Management
  • The ISO 18404 & ISO 13053 International Standards
Day 5

People in Improvement

This day emphasises the cultural and people dimension of improvement. Participants explore creative thinking tools, leadership roles, and the need for management systems to sustain improvement. The topics covered will include:   

  • The need for Cultural change
  • Leadership for change
  • Creative thinking tools
  • Need for a management system for business improvement
  • Review of training course
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

This training course is also a part of the 10-Day Titles
Options & Brochure

Customisation & In-House Delivery

Delivering this training course in-house allows organisations to tailor improvement and quality techniques to specific business contexts, operational challenges, and strategic goals. Customised delivery strengthens organisational capability to implement improvement practices that align with internal priorities and industry requirements.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Business Improvement & Quality Techniques training course:

  • Stronger capability to identify and implement improvement opportunities
  • Enhanced quality management and assurance skills
  • Improved customer value delivery
  • Greater alignment of improvement with strategic goals
  • Reduced variation and operational waste
  • Empowered employees engaged in continuous improvement
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email info@glomacs.sa . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at info@glomacs.sa

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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