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Operational Process Design and Improvement

An Interactive 5-Day Training Course

Operational Process Design and Improvement

Optimising Business Processes for Agility, Efficiency, and Sustainable Performance

NASBA
Classroom Schedule
Date Venue Fees
04 - 08 May 2026 Dubai $ 5,950
02 - 06 Nov 2026 London $ 5,950
14 - 18 Dec 2026 Dubai $ 5,950

Course Summary

Operational process design and improvement are critical capabilities for organisations seeking agility, efficiency, and sustainable performance in a competitive landscape. This course equips professionals with advanced techniques to design, analyse, and optimise business processes that enhance value creation and reduce inefficiencies. Participants will learn how to apply process-centric thinking, diagnostic tools, and practical methodologies that support both strategic and tactical process enhancements. The Operational Process Design and Improvement training course enables professionals to align processes with organisational goals while building capabilities to diagnose and eliminate inefficiencies that hinder performance.

Throughout the five days, participants gain insight into mapping and analysing current workflows, redesigning processes using Lean and improvement principles, and implementing performance measures that sustain gains over time. Emphasis is placed on developing practical process improvement skills that can be directly applied to real organisational challenges. The Operational Process Design and Improvement training course supports leaders and professionals in creating robust process solutions that improve efficiency, responsiveness, and customer satisfaction.

Skills & Competencies

From this Operational Process Design and Improvement training course, participants will develop the following key skills and competencies:

  • Operational process mapping and analysis
  • Diagnostic and problem identification capability
  • Lean process redesign proficiency
  • Performance measurement and optimisation
  • Change enablement and stakeholder alignment
  • Continuous improvement mindset

Key Learning Outcomes

At the end of Operational Process Design and Improvement training course, you will learn to:

  • Understand principles of operational process design.
  • Apply diagnostic tools to analyse current workflows.
  • Redesign processes to align with organisational goals.
  • Improve process efficiency using Lean and improvement tools.
  • Implement performance measures to sustain process gains.

How You Will Learn

Learning develops through structured exploration of process design concepts and practical techniques for operational improvement. Participants engage with analytical tools, mapping methodologies, and process redesign practices supported by hands-on exercises and group discussions. Emphasis is placed on translating diagnostic understanding into actionable process improvements that strengthen organisational performance.

Who should Attend?

This training course is designed for professionals responsible for operations, efficiency, process improvement, and transformation initiatives across organisational functions.

This Operational Process Design and Improvement training course is suitable to a wide range of professionals but will greatly benefit:

  • Operations and process managers
  • Business analysts and process designers
  • Quality and continuous improvement leaders
  • Transformation and change agents
  • Department heads and functional managers

 

Course Outline
Day 1

Understanding Process Design and Performance

This day introduces process thinking and value creation while exploring the fundamentals of operational process design. Participants examine performance indicators, process components, and value chain architecture. The topics covered will include:  

  • Introduction to process thinking and value creation
  • Key components of operational process design
  • Process performance indicators and metrics
  • Types of processes: core, support, and management
  • Defining process scope and boundaries
  • Value chain and process architecture
  • Case examples of successful process design
Day 2

Process Mapping and Analytical Tools

This day focuses on capturing and analysing current state processes using practical tools. Participants learn documentation techniques, root cause analysis, and data-driven insight methods. The topics covered will include:

  • Process documentation techniques (SIPOC, flowcharts)
  • Tools for capturing current state processes
  • Process analysis for identifying bottlenecks
  • Root cause analysis for underperformance
  • Assessing cycle time, cost, and quality factors
  • Swimlane diagrams and cross-functional mapping
  • Using data for process insight and decision-making
Day 3

Process Redesign and Lean Principles

This day explores Lean principles and approaches to redesign processes for future-state performance. Participants examine waste elimination, balance between efficiency and flexibility, and customer-centric design strategies. The topics covered will include:   

  • Principles of Lean process improvement
  • Identifying and eliminating waste (TIMWOOD)
  • Redesign approaches for future-state processes
  • Error-proofing and simplification strategies
  • Balancing efficiency with flexibility
  • Customer-centric process design
  • Selecting improvement opportunities and priorities
Day 4

Implementation and Change Enablement

This day emphasises planning and enabling change associated with process redesign. Participants explore stakeholder communication, process governance, and engagement strategies. The topics covered will include:

  • Developing a process implementation plan
  • Change management in process redesign
  • Stakeholder communication and alignment
  • Piloting and scaling improved processes
  • Training and support systems
  • Creating a process governance structure
  • Addressing resistance and maintaining engagement
Day 5

Measuring, Sustaining, and Innovating Processes

This day develops capabilities for sustaining process improvements and driving innovation. Participants learn performance measurement systems, dashboards, and continuous improvement mindsets. The topics covered will include:   

  • Establishing performance measurement systems
  • Process dashboards and visual management
  • Auditing and continuous monitoring practices
  • Embedding continuous improvement mindsets
  • Linking process innovation to strategy
  • Leveraging technology for process automation
  • Action planning for personal and organisational impact
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure

Customisation & In-House Delivery

Delivering this training course in-house enables organisations to tailor process improvement principles to specific organisational challenges and priorities. Customisation supports leaders in aligning process design and optimisation strategies with internal performance goals and cultural expectations, increasing the relevance and impact of learning.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Operational Process Design and Improvement training course:

  • Stronger operational efficiency and responsiveness
  • Reduced waste and improved quality outcomes
  • Enhanced customer value delivery
  • Better alignment of processes with strategic objectives
  • Strengthened continuous improvement culture
  • Greater capability in operational excellence leadership
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email info@glomacs.sa . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at info@glomacs.sa

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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