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Mastering Conflict Management and Resolution

An Interactive 5-Day Training Course

Mastering Conflict Management and Resolution

Strategies for Workplace Collaboration and Conflict Management

NASBA
Classroom Schedule
Date Venue Fees
06 - 10 Apr 2026 Milan $ 5,950
08 - 12 Jun 2026 London $ 5,950
26 - 30 Oct 2026 Dubai $ 5,950
21 - 25 Dec 2026 Amsterdam $ 5,950
04 - 08 Jan 2027 Barcelona $ 5,950

Course Summary

Conflict is an inevitable part of organisational life, but when approached constructively it can serve as a catalyst for stronger collaboration and innovation. This course equips professionals with the skills to better appreciate, analyse, and manage workplace conflict in ways that build more effective collaborative relationships across organisations. Participants will explore the lifecycle of conflict, the psychology behind organisational tensions, and proven tools from negotiation and communication to turn conflict into productive outcomes. The Mastering Conflict Management and Resolution training course focuses on building inclusive environments where disputes are resolved thoughtfully, trust is strengthened, and organisational resilience is enhanced.

Throughout five days of interactive learning, delegates will gain insight into conflict resolution principles and develop action plans that integrate psychological tactics, negotiation strategies, and practical communication frameworks. Emphasis is placed on applying conflict resolution theory to real-world scenarios, enabling participants to lead with confidence and create measurable improvements in workplace harmony. The Mastering Conflict Management and Resolution training course prepares professionals to respond effectively to disputes, promote positive working environments, and reduce the escalation of conflicts across teams and functions.

Skills & Competencies

From this Mastering Conflict Management and Resolution training course, participants will develop the following key skills and competencies:

  • Conflict analysis and assessment
  • Resolution strategy development
  • Negotiation and mediation capability
  • Influential communication proficiency
  • Psychological insight in conflict dynamics
  • Collaborative problem-solving skills

Key Learning Outcomes

At the end of Mastering Conflict Management and Resolution training course, you will learn to:

  • Understand the roots and lifecycle of workplace conflict.
  • Assess and manage disputes before escalation.
  • Apply psychological and negotiation tools for effective resolution.
  • Build harmonious and inclusive collaborative practices.
  • Implement actionable conflict resolution plans and metrics.

How You Will Learn

Participants will learn through structured exploration of conflict theories, practical negotiation frameworks, and communication strategies. The course emphasises reflection on real workplace challenges, understanding individual and organisational behaviours, and applying proven tools that support constructive collaboration and resolution. Delegates will be encouraged to develop conflict plans and practice interpersonal skills that enhance peace-making capabilities.

Who should Attend?

This course is designed for professionals and leaders who need to manage, influence, or resolve conflict within their organisations, especially where collaboration and teamwork are essential.

This Mastering Conflict Management and Resolution training course is suitable to a wide range of professionals but will greatly benefit:

  • Senior management and directors
  • Human resources and change managers
  • Project and operational leaders
  • Procurement and partnership specialists
  • Sales, marketing and PR professionals
Course Outline
Day 1

Conflict and Context: Why Disputes Are Needed

This day introduces the nature of conflict and explains why disagreement can be necessary for innovation and change. Participants explore conflict sources and the role of leaders in disputes. The topics covered will include:

  • Defining conflict and the need for some disagreement
  • Innovation and change
  • Common sources of conflict within organisations
  • The conflict lifecycle
  • Leader as mediator and diplomat in disputes
Day 2

Communication and Leadership: The Personal Dimension

This day focuses on the personal dimensions of conflict, including influence, communication, and emotional intelligence. Participants explore how interpersonal styles affect conflict outcomes. The topics covered will include:   

  • Personal influence and persuasion
  • Leading across teams and organisations
  • Advanced communication skills.
  • Understanding personality and style
  • Emotional intelligence: knowing you, knowing me.
  • Personal considerations: stress & self-management in difficult situations
Day 3

Problem Solving and Negotiation: Getting to Yes

This day emphasises negotiation strategies and effective problem solving. Participants explore classic negotiation theories and techniques for creating agreements.
The topics covered will include:

  • Classic theories of negotiation
  • The art of listening, questioning and finding real problems
  • Creating solutions and building agreements
  • Mediation
  • Arbitration
  • Litigation
Day 4

Conflict Resolution Principles

This day introduces conflict resolution frameworks and decision-making strategies. Participants examine how to take control and resolve difficult conversations effectively. The topics covered will include:   

  • Acknowledging the conflict
  • Taking Control
  • Resolution frameworks & difficult conversations
  • Managing resolution
  • Building the culture of resolution
Day 5

Conflict Resolution Principles

This day applies conflict principles in practice and addresses scenarios where resolutions fail. Participants explore escalation options and develop conflict management plans for their organisations. The topics covered will include:

  • The reality of failed resolutions and options for escalation
  • Using conflict management tools everyday
  • Total conflict management
  • Preparing your plan to resolve conflicts
  • Professional development: further skills, knowledge, practice
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure

Customisation & In-House Delivery

Delivering this training course in-house allows organisations to tailor conflict management and resolution strategies to their unique team dynamics, cultural priorities, and organisational challenges. Customisation enhances participants’ ability to apply resolution frameworks that reflect the organisation’s values and workplace expectations.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Mastering Conflict Management and Resolution training course:

  • Stronger conflict resolution capability across teams
  • Improved workplace collaboration and trust
  • Enhanced negotiation and mediation confidence
  • Greater organisational resilience during change
  • Reduced escalation and dispute costs
  • Elevated leadership influence and people skills
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email info@glomacs.sa . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at info@glomacs.sa

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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