You're now visiting the official Saudi
website of GLOMACS International

Managing Conflict, Decision Making & Empowerment

An Interactive 5-Day Training Course

Managing Conflict, Decision Making & Empowerment

Promoting Positive Working Behaviours

NASBA
Classroom Schedule
Date Venue Fees
22 - 26 Jun 2026 Istanbul $ 5,950
19 - 23 Oct 2026 Istanbul $ 5,950
16 - 20 Nov 2026 Madrid $ 5,950
21 - 25 Dec 2026 London $ 5,950
11 - 15 Jan 2027 London $ 5,950

Course Summary

Leaders and managers spend significant time dealing with conflict that arises from poor decisions and lack of empowerment, which can undermine performance and workplace culture. The Managing Conflict, Decision Making & Empowerment training course is designed to help professionals control and reduce negative conflict, make effective decisions, and empower others to perform at their best. Participants will explore the psychological and behavioural factors that contribute to conflict, learn powerful conflict-management strategies, and develop the decision-making capability that enhances team performance.

The course further examines how empowerment can elevate individual performance and create a positive work environment where people feel supported and motivated. Through a combination of evidence-based techniques from emotional intelligence, neuroscience, and communication research, participants are equipped to lead with confidence, foster collaboration, and strengthen organisational outcomes. The Managing Conflict, Decision Making & Empowerment training course prepares professionals to manage difficult situations proactively, make informed decisions, and cultivate workplace cultures that support high performance and engagement.

Skills & Competencies

From this Managing Conflict, Decision Making & Empowerment training course, participants will develop the following key skills and competencies:

  • Conflict-mode analysis and response skills
  • Strategic decision-making capability
  • Empowerment and influence proficiency
  • Emotional intelligence in workplace behaviours
  • Positive communication and rapport-building
  • Performance-enhancing leadership approaches

Key Learning Outcomes

At the end of Managing Conflict, Decision Making & Empowerment training course, you will learn to:

  • Understand conflict personality profiles and preferred conflict approaches.
  • Apply powerful techniques to manage difficult people and situations.
  • Utilise practical and psychological decision-making strategies.
  • Adapt decision-making techniques for positive and optimum outcomes.
  • Develop and perfect the art of empowering others for increased performance.

How You Will Learn

Learning in this training course unfolds through interactive engagement with conflict management principles, decision-making models, and empowerment strategies. Participants examine practical tools that enhance understanding of personal and team behavioural dynamics. Emphasis is placed on real-world application of communication, psychological insight, and leadership techniques that support positive outcomes in complex workplace environments.

Who should Attend?

This training course is designed for professionals who need to manage conflict situations, make effective decisions, and empower others to succeed.

This Managing Conflict, Decision Making & Empowerment training course is suitable to a wide range of professionals but will greatly benefit:

  • Senior managers
  • Managers
  • Supervisory / team leaders
  • HR & L&D personnel
Course Outline
Day 1

Conflict and Personal Conflict Strategies

This day introduces the nature, types, causes, and dynamics of workplace conflict and how personal preferences influence conflict behaviours. Participants examine emotional intelligence and conflict drivers. The topics covered will include:

  • Defining the Nature, Types and Causes of Conflict
  • Conflict vs. Competition: When One Overtakes the Other
  • Benefits and Drawbacks of Conflict in the Workplace
  • The Power of Emotional Intelligence in Conflict Situations
  • Assessing Your Conflict-management Default Mode
  • Utilising the Circles of Concern and Influence
  • Key Motivations or Drivers of Individuals and Group
Day 2

Advanced Interpersonal Skills For Conflict Management

This day focuses on improving communication, listening, and rapport-building skills to manage conflict effectively. Participants explore personality preferences and questioning techniques. The topics covered will include:   

  • The Art to Successful Communication
  • Personality Preference Assessment: Communicating with Different Personalities
  • Using Powerful Questions to Gain the Right Information
  • Active Listening Skills to Validate others’ Needs
  • Building Rapport and the Circle of Trust Technique
  • Transactional Analysis: The Power of Questions
  • Perfecting the Art of Non-verbal Language Signals
Day 3

Decision Making Process through Positive Influence

This day strengthens decision-making skills by integrating psychological insights, group decision-making approaches, and positive influence techniques. The topics covered will include:   

  • Psychological Insights into Why and How We Make Decisions
  • Models and Techniques for Decision-making
  • Group Decision-making: Optimising the Best Results
  • Master the Art of Positive Influence for Optimum Decision-making
  • Framing and Re-framing Issues to Facilitate Positive Outcomes
Day 4

Mastering Empowerment for Increased Performance

This day explores empowerment strategies that foster motivation, performance, and job enrichment. Participants examine coaching techniques to support team growth. The topics covered will include:

  • Applying the Key Factors for Empowerment
  • Defining the Perceptions of Performance Management
  • Utilsing Motivation and Job Enrichment Factors for Increased Performance
  • From Good to Excellent, ‘Power’ Empowerment Techniques
  • Coaching Others to Excellence
  • Empowerment Role-play and Analysis
Day 5

Developing an Empowering Culture for Success

This day focuses on how organisations can embed empowering cultures that support trust, values, and high performance. Participants explore culture dynamics and organisational success factors. The topics covered will include:

  • Understanding the Key Factors in a Successful Organisation Culture
  • High-trust vs. Low-trust & ‘Toxic’ Organizational Cultures
  • Establishing Appropriate Organisational Values and Behaviours
  • Making Your Organization a Desirable Place to Work
  • Summary and Next Step
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure

Customisation & In-House Delivery

Delivering this training course in-house enables organisations to tailor conflict management, decision-making, and empowerment strategies to specific workplace cultures and operational needs. Customisation supports teams in addressing real organisational challenges with conflict resilience and performance clarity.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Managing Conflict, Decision Making & Empowerment training course:

  • Improved conflict resolution capabilities
  • Enhanced quality of managerial decisions
  • Stronger empowerment culture for performance
  • Reduced workplace tension and stress
  • Positive working relationships and trust-building
  • Increased organisational productivity
Related Courses
Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email info@glomacs.sa . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at info@glomacs.sa

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

Related Categories