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Hotel Operations Analysis

An Interactive 5-Day Training Course

Hotel Operations Analysis

Driving Efficiency, Profitability & Guest Satisfaction Through Operational Insight

NASBA
Classroom Schedule
Date Venue Fees
20 - 24 Jul 2026 London $ 5,950
21 - 25 Dec 2026 London $ 5,950

Course Summary

This Hotel Operations Analysis training course provides a comprehensive exploration into the core operational analytics that drive performance in the hospitality sector. With customer expectations evolving and competition intensifying, hospitality professionals must understand the key metrics, systems, and strategies that enable data-informed decision-making across hotel operations.

By diving deep into financial, guest experience, and service productivity analytics, participants will learn how to interpret and leverage operational data to identify improvement opportunities, increase profitability, and elevate the overall guest experience. This training balances strategic insight with practical application to ensure participants can translate analytical findings into operational excellence.

This GLOMACS Hotel Operations Analysis training course will highlight:

  • Principles and key metrics of hotel operations analysis
  • Tools for evaluating room division and front office performance
  • Methods to improve food and beverage service efficiency
  • Using benchmarking and KPIs to measure profitability
  • Techniques for aligning guest feedback with operational strategy
Course Outline
Day 1

Foundations of Hotel Operations Analysis

  • The hotel business model and key value drivers
  • Understanding revenue centres vs. cost centres
  • Hotel departmental structure and analytics needs
  • Overview of operational KPIs across departments
  • The role of analytics in service delivery and profitability
  • Introduction to performance benchmarking (e.g. STR, GOPPAR)
Day 2

Front Office & Room Division Performance

  • Key room division metrics (RevPAR, ADR, Occupancy)
  • Measuring front office efficiency and cost control
  • Analysing check-in/check-out processes and wait times
  • Linking guest feedback to front-line performance
  • Forecasting occupancy and planning labour accordingly
  • Integration of PMS and CRS data for insights
Day 3

Food & Beverage and Support Functions

  • F&B cost control: COGS, portioning, waste analysis
  • Table turn time and average check size analysis
  • Cross-departmental analytics: kitchen vs. service performance
  • Housekeeping productivity and scheduling efficiency
  • Energy, utility, and maintenance analytics in cost control
  • Health & safety compliance data as operational input
Day 4

Financial and Guest-Centric Analysis

  • Profitability analysis: GOP, NOI, flow-through
  • Linking customer satisfaction scores (e.g., NPS) to operations
  • Root-cause analysis of service failure
  • Using dashboards to monitor real-time KPIs
  • Departmental budget analysis and forecasting
  • Analysing social media and online review data
Day 5

Strategy, Benchmarking & Continuous Improvement

  • Developing a hotel operations scorecard
  • Benchmarking performance against industry norms
  • Setting goals and improvement targets
  • Staff engagement and performance dashboards
  • Aligning operations with strategic priorities
  • Action planning and key takeaways
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

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Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email info@glomacs.sa . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at info@glomacs.sa

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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