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Conflict Resolution for Leaders

An Interactive 5-Day Training Course

Conflict Resolution for Leaders

Turning Challenges into Opportunities

NASBA
Classroom Schedule
Date Venue Fees
02 - 06 Feb 2026 Riyadh $ 5,950
04 - 08 May 2026 London $ 5,950
17 - 21 Aug 2026 Jeddah $ 5,950
14 - 18 Dec 2026 London $ 5,950
01 - 05 Feb 2027 Riyadh $ 5,950

Course Summary

The Conflict Resolution for Leaders training course is designed to strengthen leadership capability in managing, resolving, and constructively harnessing workplace conflict. Conflict is a natural occurrence in organisations, particularly where diverse perspectives, pressures, and priorities intersect. This training course helps leaders understand how conflict arises, how it can escalate, and how it can be transformed into an opportunity for learning, improvement, and stronger working relationships.

Through the Conflict Resolution for Leaders training course, participants develop the leadership skills required to prevent destructive conflict, manage disputes confidently, and apply effective resolution approaches. The course emphasises leadership judgement, emotional intelligence, communication, and mediation awareness, enabling leaders to create psychologically safe environments and guide teams through difficult situations with clarity and professionalism.

Skills & Competencies

From this Conflict Resolution for Leaders training course, participants will develop the following key skills and competencies:

  • Conflict resolution leadership capability
  • Mediation and dispute-handling awareness
  • Emotional intelligence and empathy
  • Communication under pressure
  • Psychological safety leadership
  • Constructive problem-solving

Key Learning Outcomes

At the end of Conflict Resolution for Leaders training course, you will learn to:

  • Identify the root causes of workplace conflict
  • Minimise the negative impact of conflict on teams
  • Apply effective strategies for conflict resolution
  • Manage conflict in diverse and remote teams
  • Create psychologically safe and resilient workplaces

How You Will Learn

Participants will engage in a structured and reflective learning experience focused on leadership insight, discussion, and practical application. The learning approach emphasises understanding conflict dynamics, leadership decision-making, and the application of resolution principles in real organisational contexts.

Who should Attend?

This training course is designed for leaders who are responsible for managing people, relationships, and performance.

This Conflict Resolution for Leaders training course is suitable to a wide range of professionals but will greatly benefit:

  • Personnel with leadership responsibilities
  • Leaders managing disputes within teams
  • Department Heads seeking harmonious workplaces
  • Managers strengthening communication capability
  • Leaders handling complex or sensitive issues
Course Outline
Day 1

Understanding the Principles of Conflict Resolution

This day establishes a clear understanding of conflict, its causes, and leadership responsibility in managing escalation. Participants explore how leadership style influences conflict outcomes. The topics covered will include: 
  • Defining conflict resolution and why does it need to be applied?
  • How conflict arises and understanding common causes
  • Conflict psychology and how emotions affect behaviour
  • The fundamental process for resolving conflict
  • Conflict resolution and leadership styles
  • Leadership skills for preventing conflict escalation
Day 2

Communication, Emotions and Empathy in Conflict Situations

This day focuses on communication and emotional awareness when handling difficult conversations. Participants examine de-escalation and negotiation approaches. The topics covered will include: 
  • Handling difficult conversations
  • De-escalation techniques for volatile situations
  • Negotiation and problem solving
  • Understanding emotions, interests and positions behind conflict
  • Maintaining respect and empathy when dealing with parties in conflict
  • Restoring communication breakdowns and personality clashes
Day 3

Thinking Skills for Leaders when Handling Disputes

This day explores the leader’s role as a neutral and trusted mediator. Participants focus on judgement, emotional intelligence, and psychological safety. The topics covered will include: 
  • How a leader may act as mediator
  • Maintaining neutrality and impartiality
  • Avoiding bias and utilizing thinking skills as a leader
  • Understanding the emotional intelligence role in dispute resolution
  • How leaders create ‘psychological safety in organisations
  • Developing a culture of harmony and collaboration
Day 4

Harnessing Team Friction for Positive Outcomes

This day examines how leaders can channel healthy conflict into creativity and performance. Participants explore ethical considerations and team dynamics. The topics covered will include: 
  • When healthy conflict can stimulate creative opportunity
  • Ethical considerations in conflict resolution
  • Team roles and understanding behaviours
  • The leader’s role in building conflict resilient teams
  • Working with remote teams to understand tensions
  • Avoid conflict when handling cross-cultural teams
Day 5

Organisational Leadership Aspects of Dispute Resolution

This day focuses on organisational-level conflict strategies and leadership accountability. Participants explore planning, measurement, and policy alignment. The topics covered will include: 
  • Developing organizational wide strategies for conflict resolution
  • Measuring successes in conflict resolution
  • Conflict handling for negotiators
  • Strategic planning and identifying potential areas for disputes
  • Adapting leadership style for effective results
  • Formal policies and procedures for dealing with disputes
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers

Endorsed Education Provider

NASBA
Options & Brochure
Related Categories
Management & Leadership

Customisation & In-House Delivery

When delivered in-house, this training course can be tailored to reflect organisational culture, leadership expectations, and internal dispute management frameworks. Customisation enables leaders to address specific conflict challenges while strengthening consistent and effective resolution practices across the organisation.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Conflict Resolution for Leaders training course:

  • Stronger leadership conflict-handling capability
  • Improved workplace harmony and trust
  • Reduced escalation of disputes
  • Enhanced psychological safety culture
  • Greater leadership confidence in mediation
  • Sustainable team performance and engagement
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email info@glomacs.sa . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at info@glomacs.sa

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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