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Knowledge Management in Public Sector Organizations

An Interactive 5-Day Training Course

Knowledge Management in Public Sector Organizations

The Challenge of Control and Intermediation

NASBA
Classroom Schedule
Date Venue Fees
09 - 13 Feb 2026 Amsterdam $ 5,950
23 - 27 Nov 2026 Dubai $ 5,950
23 - 27 Nov 2026 Doha $ 5,950
28 Dec - 01 Jan 2027 London $ 5,950
15 - 19 Mar 2027 Amsterdam $ 5,950

Course Summary

The Knowledge Management in Public Sector Organizations training course equips participants with the knowledge, tools, and techniques to manage, share, and apply knowledge effectively within public sector institutions. It explores knowledge capture, documentation, protection, sharing, and governance while addressing the challenges and barriers unique to public organizations.

Skills & Competencies

From this course, participants will develop the following key skills and competencies:

  • Understanding of knowledge management principles in the public sector
  • Ability to capture, document, and protect organisational knowledge
  • Skills to design and implement effective knowledge sharing platforms
  • Capability to manage knowledge boundaries and organisational knowledge flows
  • Techniques to overcome barriers and sustain knowledge management initiatives
  • Improved decision-making through effective knowledge application

Key Learning Outcomes

At the end of this course, participants will be able to:

  • Differentiate between knowledge and information and apply KM principles
  • Capture and document explicit and tacit knowledge effectively
  • Foster collaboration and knowledge sharing within teams and organizations
  • Protect knowledge assets, IP rights, and sensitive information
  • Apply knowledge for decision-making and policy development
  • Identify challenges and develop strategies for sustainable KM initiatives

How You Will Learn

Participants will learn through interactive presentations, guided discussions, practical exercises, and real-world examples. The course emphasizes understanding concepts and applying them immediately in the workplace to improve knowledge management practices.

Who should Attend?

This course is suitable for professionals in public sector organizations, including:

  • Knowledge Management Officers
  • Communication Officers
  • Policy Analysts
  • Administrators and Team Leaders
  • Public sector managers responsible for organizational knowledge
Course Outline
Day 1

Introduction to the Process of Managing Knowledge

This day explores the basics of knowledge management and the role of public sector officers. Participants will learn to distinguish between knowledge and information and understand their responsibilities in KM. 
  • The difference between knowledge and information
  • Types of knowledge
  • The principles of knowledge management
  • Translation across implicit and explicit knowledge
  • Roles & responsibilities of communication officers and knowledge management officers
  • Supporting institutionalisation of tribal knowledge
  • Designing the knowledge management system
Day 2

The Commons as a Platform for Knowledge Sharing

This day focuses on knowledge sharing platforms and collaborative methods. Participants will examine the social and technical tools that facilitate creativity and collective knowledge creation. 
  • The history of the Commons
  • Social and technical platforms for knowledge sharing
  • Creativity and collective sources of knowledge
  • Knowledge collaborations
  • Wikis, libraries and hints
  • How to create a knowledge sharing environment
  • The role of social interactions in the knowledge creation process
Day 3

Knowledge Protection and Control of Knowledge Flows

This day teaches participants how to protect and control organizational knowledge. It covers permissions, access rights, cybersecurity, and intellectual property protection in public sector settings. 
  • Permissions, transparency and access rights to knowledge
  • Enterprise applications
  • Employee generated content
  • Digital workplaces and intranets
  • Background to intellectual property protection
  • IP rights and knowledge protection
  • Cyber security and know-how protection
Day 4

Knowledge Boundaries in the Public and Private Sector

This day addresses knowledge management boundaries and the role of stakeholders. Participants will explore the intersection between knowledge production, services, and public sector responsibilities. 
  • What activities are in the public sector?
  • Public office and value added to society
  • Interdisciplinarity and the public administration process
  • Stakeholders to the knowledge management process
  • The boundary between knowledge production and services
  • Knowledge management for audit purpose
Day 5

Challenges and Barriers to Knowledge Management in the Public Sector

This day focuses on the practical barriers to implementing KM initiatives. Participants will explore strategies to overcome challenges like information overload, organisational silos, and remote work limitations. 
  • Knowledge management solutions checklist
  • The knowledge sharing challenge
  • The challenge of search and retrieve
  • Organisational silos
  • Information overload
  • Overcoming physical barriers to knowledge management
  • Strengthening the digital environment
  • Remote work and knowledge hoarding
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure

Customisation & In-House Delivery

This course can be tailored to the specific requirements of public sector organisations, aligning with their knowledge management goals, structures, and stakeholder needs.

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

Additional Benefits of this course for Organisations and Professionals in Saudi Arabia

Organisations & Professionals in KSA will have the following additional benefits from this Knowledge Management in Public Sector Organizations:

  • Strengthen organisational knowledge sharing culture
  • Enhance decision-making using knowledge insights
  • Improve collaboration across departments
  • Protect critical knowledge assets
  • Reduce duplication of efforts and inefficiencies
  • Sustain long-term knowledge management initiatives
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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

View All Training Locations

Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email info@glomacs.sa . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at info@glomacs.sa

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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