HR Processes, Culture & Change Management Programme

• The changing face of organizations and functions
• Key impact of changes on human resource management
• Human Resource Management (HRM) is not personnel
• New roles and responsibilities of HRM
• Impact of data analytics and predictive analytics
• Evolving structures of HRM
• Career routes into HRM and Continuous Professional Development (CPD)

• Performance management in a multi-cultural environment
• Effective performance management is changing
• The Role of C suite and the responsibilities of line management
• Are objectives and performance standards always relevant?
• Understanding the difference between high potential and high performance
• Managing high performers and under-performers
• Examining the causes of performance gaps
• The relevance of performance appraisal & 360° Feedback

• Targeted recruitment and selection
• The uses of social media and mobile recruiting
• Need for comprehensive selection tools
• Assessment and development centres
• The psychology of motivation
• The psychological contract
• Managing multi-generations in the workplace
• Reward management, remuneration and benefits

• The inevitability of workplace conflict
• Management interventions to avoid conflict
• Using mediation in the workplace
• Counseling services & Employee Assistance Programmes (EAP)
• Managing employee problems – Stress Management
• Managing employee problems – Bullying and Harassment
• Equality of opportunity, diversity and discrimination

• Understanding the importance of learning and development
• Current trends in L&D – Mentoring, Coaching and PDPs
• Neuroscience research and learning
• Identifying learning & development needs and meeting them
• How corporate social responsibility can be used for development
• Importance of succession planning and talent management
• Personal action planning

This day introduces human psychology and its influence on change processes. Participants explore self-awareness, motivation, and communication as foundations for effective change leadership. The topics covered will include:   

• What is Human Psychology?
• Tip of the Iceberg Concept
• Understanding Yourself
• Developing  Self-awareness,  Trust  and  Communication 
• How Attitudes are formed?
• Motivation at Workplace and What Drives People to be Motivated
• The Key Drivers of Change
• The Need for Change Management

This day examines key methods and phases of organisational change planning and implementation. Participants learn how to anticipate reactions and sustain change effectively. The topics covered will include:

• Where do you start with Organizational Change?
• Anticipated Reaction to Change
• What are typically the things which are required to Change?
• Define the Scale of Organizational Change
• Approaches to Organizational Change
• Steps required to Implement Change
• How to Sustain Change?
• What is the impact of Appreciative Inquiry on Change Management?
• Organizational Alignment around the Change

This day explores the psychological phases of change and leadership’s role in guiding transformation. Participants examine emotional intelligence and leadership behaviours that drive successful change outcomes. The topics covered will include:   

• The Five Psychological Phases of Change and their Effective Management
• Difference between Change Management and Change Leadership
• Leadership and Culture in Change Management
• Change Management and Emotional Intelligence impact on Organization Performance
• The Key Components of Emotional Intelligence Link to Leadership
• Emotional Quotient (EQ) vs. Intelligence Quotient (IQ)

This day focuses on performance and strategic alignment tools that support change outcomes. Participants explore methodologies that strengthen organisational design and execution. The topics covered will include:  

• What is Organizational Development?
• Introduction to Performance Management Tool Namely the Balanced Scorecard
• Defining Strategy and How to Translate It into Action and Execution
• SWOT and PESTEL Analysis
• Barriers and Success Factors to Strategy Execution – Culture, Leadership and Human Factors
• Building a Strategy Focused Organization (SFO)
• Introduction to Strategy Maps

This day emphasises performance frameworks that support change and strategic implementation. Participants explore business planning and evaluation mechanisms. The topics covered will include:   

• Developing Business Plan Methodology to Achieve the Strategic Direction of the Organization
• Developing and Implementing Performance Contracts Framework between CEO and Functional Managers within the Organization
• Developing a Comprehensive Balanced Scorecard and Scoring Mechanism for your organization using EXCEL
• Training Course Review and Wrap-up