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E-Government

An Interactive 5-Day Training Course

E-Government

Digital Transformation in Government, Innovating Public Policy & Service

NASBA
Classroom Schedule
Date Venue Fees
22 - 26 Jun 2026 Dubai $ 5,950
16 - 20 Nov 2026 London $ 5,950
18 - 22 Jan 2027 Dubai $ 5,950
Online Schedule
Date Venue Fees
16 - 20 Nov 2026 Online $ 3,950

Course Summary

Technology has brought about unprecedented opportunities to drive efficiencies, enable automation and change how society interacts and engages in all facets of life. The pace of change is advancing, as are citizen expectations, and globally Governments are, and need to, transform their operations to be more accessible, transparent and accountable.  Apart from aligning to the global trend to move to E-Government, countries need a clear and defined agenda and supporting process to drive change and leverage technology, as a global exemplar.

E-Government is ultimately about realizing the benefits of technology for transforming the way services are delivered to citizens and improving their experience through a ‘Citizen Centric’ model. This has created a pressure to e-enable, transform and innovate in an environment filled with buzzwords Artificial Intelligence, Blockchain, Big Data, Machine Learning, Virtual Reality, Robotics…. etc, etc. Yet, Governments are mired in legacy and are not ‘start up’ businesses, and are obligated to deliver policies and serve all citizens, including those not ready to embrace technology.

Technology must be applied as an ‘enabler’ at the right time for the right reasons and not just because it is available or the latest trend – the question in mind must always be ‘why are we investing in technology?’

This GLOMACS e-Government training course will highlight:

  • E-Government – What is E-Government and how governments can adapt and deliver e-services, and encourage a shift to new services to improve the citizen’s experiences and how to define suitable Key Performance Indicators
  • Digital Transformation – What is digital transformation really means, the benefits it can deliver and how to prioritize opportunities for automation, making use of the most appropriate delivery methodologies and seeking opportunities to share services
  • Technological Developments – All too often people use technological buzz words or feel obliged to apply them when they don’t necessarily understand the value and applicability.  We will provide a brief overview of the current key buzzwords and how the technologies are being applied
  • A Citizen Centric Approach – How are citizens expectations changing and how can we best meet their requirements by applying appropriate technology to the delivery of services
  • Innovating Public Policy & Services – What is the role of Government and how can it better develop policies to deliver outcomes and create a structure and environment for innovation that delivers efficiency and improved services to Citizens.  Benchmarking and learning from others – successes and failures
  • Excellence, Tools & Awards – Countries with a long-term vision for Public services, typically  operate various tools, guidelines and awards to drive change
Course Outline
Day 1

E-Government

  • Definitions – EU, World Bank, UAE
  • Why E-Government is important and how it is progressing?
  • E-Government Opportunities
  • Creating KPI’s that Measure Desired Outcomes
  • Wrap-up & Setting the Scene for Day 2
Day 2

Digital Transformation

  • What is Digital Transformation?
  • Why Government is Different from the Private Sector?
  • The Key Elements of Successful Digital Transformation
  • Process Automation & Prioritization
  • Incremental Delivery
  • The Importance & Value of Data
  • Wrap-up & Setting the Scene for Day 3
Day 3

Citizen Centricity

  • What is the role of Government?
  • How are Customer Expectations changing?
  • Understanding the Customer Journey
  • What do Citizens want from Government?
  • Creating A Customer Journey
  • Wrap-up & Setting the Scene for Day 4
Day 4

Innovating Public Policy & Services

  • What is Innovation? – The many definitions
  • Theories of Innovation
  • Creating and Environment for Innovation
  • Spotting Opportunities for and Developing and Articulating Initiatives
  • Wrap-up & Setting the Scene for Day 5
Day 5

Understanding the Language

  • What are AI, Blockchain and All the Other Buzzwords and When and Where can they be Applied
  • Delivery Methodologies – Agile, Waterfall, Kanban, Scrum, Lean - Where and when are they appropriate?
  • The Importance of Focusing on Outcomes
  • Understanding the Excellence and other Award Criteria for Digital Transformation and Customer Service Improvement
  • Applying Technology for the Right Reasons
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

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Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email info@glomacs.sa . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at info@glomacs.sa

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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