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Best Practices in Claims Management

An Interactive 5-Day Training Course

Best Practices in Claims Management

Practical Skill Sets to Save Costs and Time

NASBA
Classroom Schedule
Date Venue Fees
18 - 22 May 2026 London $ 5,950
06 - 10 Jul 2026 Milan $ 5,950
24 - 28 Aug 2026 Abu Dhabi $ 5,950
21 - 25 Sep 2026 Dubai $ 5,950
28 Dec - 01 Jan 2027 London $ 5,950
Online Schedule
Date Venue Fees
18 - 22 May 2026 Online $ 3,950
21 - 25 Sep 2026 Online $ 3,950

Course Summary

A project starts and begins with a contract. The contract sets the stage for the project and the parties need to be well versed on how to navigate the contract and know the legal principles involved. In order, to successfully make and substantiate a claim or alternatively to defend such a claim, parties need to have the knowledge and various skills to manage claims, which in turn will be invaluable to parties involved in project management.

This training course will give all the best practices that will put you on the right track to avoid expensive mistakes which will affect the outcome of your project.  The training course will address the key issues required to successfully deliver contracts with reference to international contract forms and best practice. The topics outlined below will be central to the successful management of risk by both contractor and employer and cover the main pertinent core contract administration and claims requirements.

This GLOMACS Best Practices in Claims Management training course will highlight:

  • Identify and manage project contract claims relating to delay and variations in contracts
  • Mitigate the risk exposure on projects through better management of claims
  • Learn how best to resolve claims promptly in a fair and reasonable manner
  • Understand the rights and obligations of both parties
  • Assess, analyze and evaluate contractor claims
  • Know how to defend claims and make counterclaims
  • Resolving Claims Disputes and avoid expensive litigation and arbitration
Course Outline
Day 1

Contractual Claims

  • Overview of main contractual provisions relevant to claims and counter- claims.
  • Types of claims, in construction and other areas – and their distinctive features
  • Causes of typical claims.
  • Re-measure disputes
  • Set up project management assessment – PMA.
  • Counter claims – how they differ from claims.
  • Rights of set-off.
  • Force majeure- when it applies and when not.
Day 2

Variations & Delay Claims

Variations

  • Disputes on variation claims
  • Obligation to perform Work
  • Extension of Time (EOT) & Acceleration
  • Acts of Prevention by the Employer
  • Rights of Set-off

Delay Claims

  • Obligation to complete on time.
  • When is “time is of the essence” ?
  • Early warning of delays.
  • Acceleration claims.
  • Disruption claims.
  • Acts of Prevention
  • Global claims
  • Concurrent claims
Day 3

Claims Presentation

  • Requirements for claim presentation
  • Notices
  • Timing, and time limits
  • Are time limits binding?
  • Defining features of claims evaluation and management
  • Recognizing the causes of claims
  • Warning signs of disputes
  • Recording claims

Reviewing Claims

  • Realistic appraisal
  • When to make admissions – and denials
  • Offers of settlement.
  • Independent review
Day 4

Contract Completion & Close Out

Contract Completion Critical Issues

  • Date of Completion Dates
  • Acceptance of punch list of defects - What is the effect?
  • Passing of tile and risk - safety & insurance
  • Warranties and Guarantees.
  • Passing of Intellectual Property rights
  • Defects and Exculpatory Clauses

 Administrative and Contractual Closure – Checklist

  • Receipt and formal acceptance of contractual terms
  • No claim or investigation pending.
  • All actions on contract price revision and changes concluded.
  • All outstanding contract issues settled.
  • Partial or complete termination involved & actions to be taken.
  • Contract audit if required.
  • Transferring lessons learned to future project.

Dealing with Disputes – Considering the Different Options

  • Defects Liability period, contract claims and employer remedies
  • Termination of Contract – rightful & wrongful termination
  • Securing project closure and learning from the outcomes
  • The Use of Dispute Resolution Boards for Construction Contracts
  • Mediation of Claims Disputes
Day 5

Breaches of Contract and Remedies 

  • Breaches of contract
  • Quality of workmanship & Re-work
  • Rejection, Full & Partial Rejection
  • Liquidated damages and penalties
  • Warranty claims
  • Special issues with EPC &Turnkey contracts

Managing Claims and Disputes

  • Involving lawyers
  • Managing the legal process
  • Setting goals
  • Decision trees
  • Controlling costs – and including them in your thinking
Certificates
  • On successful completion of this training course, GLOMACS Certificate will be awarded to the delegates.
  • Continuing Professional Education credits (CPE): In accordance with the standards of the National Registry of CPE Sponsors, one CPE credit is granted per 50 minutes of attendance.
Providers and Associations

Endorsed Education Provider

NASBA

In Association With

Options & Brochure
Related Categories
Contracts Management

Why Choose Saudi GLOMACS?

Saudi GLOMACS is the official Saudi Arabian division of GLOMACS International (glomacs.com), delivering internationally recognised training courses both within Saudi Arabia and across international locations. Our training courses are aligned with the highest professional and institutional standards, supported by a strong understanding of the professional landscape in Saudi Arabia and access to global expertise.

Saudi GLOMACS enables professionals and organisations to strengthen leadership, capability, and long-term excellence through consistently high-quality learning experiences.

Official Saudi Presence

Official Saudi Arabian division of GLOMACS with established global credibility.

International Benchmarks

Internationally benchmarked training courses aligned with professional best practices.

Trusted Across Sectors

Trusted by professionals and institutions across public and private sectors.

Flexible Delivery

Training courses delivered within Saudi Arabia and across international locations.

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Frequently Asked Question

No. Saudi GLOMACS delivers courses in Saudi Arabia and internationally, including delivery across Europe and Asia. This allows organisations and professionals to access training both locally and abroad.

No. While governance and leadership are part of the portfolio, Saudi GLOMACS delivers training across the entire business and professional lifecycle, including administrative, technical, legal, regulatory, and sector-specific training.

No. Our training courses are delivered globally through international locations and online platforms, enabling participants from Saudi Arabia and around the world to learn together. This global delivery approach ensures exposure to diverse perspectives, international best practices, and cross-cultural insights while maintaining strong relevance to regional and organisational needs.

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Yes. Saudi GLOMACS designs and delivers bespoke in-house training tailored to organisational objectives, sector requirements, and workforce needs. Training can be delivered in Saudi Arabia or internationally, depending on requirements.

Yes, in-house and customised strategy training courses are available to support organisations seeking tailored strategic capability development. These courses can be aligned with your industry context, organisational challenges, and long-term strategic objectives.

For further details or to discuss customisation requirements, you may call or WhatsApp +966 (54) 286 8546 or email info@glomacs.sa . You can also submit a detailed enquiry through our in-house training page at: https://sa.glomacs.com/in-house-seminars

If you would like further information about these training courses, our team is available to provide professional guidance and support. We are pleased to assist with course selection, the registration process, and any other related enquiries.

For personalised assistance or detailed enquiries, please contact our team on +966 (54) 286 8546 or email us at info@glomacs.sa

Courses delivered in Saudi Arabia are adapted to reflect local regulatory frameworks, organisational structures, sector conditions, and professional expectations. This ensures training is relevant, practical, and aligned with Saudi workplace realities.

GLOMACS has been delivering professional training for over thirty years, with courses delivered across Europe, the Middle East, Asia, and other international markets.

Saudi GLOMACS combines three decades of global training experience with a clear focus on Saudi market relevance. This allows it to deliver training that is both internationally credible and locally applicable, across a broader range of disciplines than niche or single-focus providers.

Saudi GLOMACS is a Saudi-based professional training provider delivering courses tailored to the Saudi market and applicable internationally. It operates within the global GLOMACS framework and draws on more than three decades of international training experience.

Saudi GLOMACS offers professional training across a wide range of disciplines, including administration, leadership and management, governance and regulation, law, oil and gas, energy, engineering, finance, digital technologies, and sector-specific specialisations.

Training supports professionals across all career stages, from operational roles to specialist and senior responsibilities.

Participants include professionals from public sector, semi-government, and private sector organisations, across a wide range of roles and industries. Attendees range from administrative and operational professionals to technical specialists, managers, and senior decision-makers.

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